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~person:"Larivière, Bart"
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Search: subject:"Customer satisfaction"
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Customer satisfaction
13
Kundenzufriedenheit
12
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
8
Dienstleistungsqualität
7
Konsumentenverhalten
7
Service quality
7
Beschwerdemanagement
5
Complaint management
5
Customer service
5
Kundenservice
5
Financial services
3
Cultural identity
2
Customer experience
2
Dienstleistungssektor
2
Finanzdienstleistung
2
Kulturelle Identität
2
Mobile communications
2
Mobilkommunikation
2
Service industry
2
Service recovery
2
Viral marketing
2
Virales Marketing
2
Arbeitskräfte
1
Australia
1
Australien
1
Brasilien
1
Brazil
1
Business process management
1
China
1
Communication
1
Comparison
1
Cultural orientation
1
Customer engagement
1
Customer integration
1
Customer roles
1
Customer value
1
Customer well-being
1
Dienstleistungsmarketing
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12
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1
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English
13
Author
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Larivière, Bart
Han, Heesup
70
Homburg, Christian
59
Mattila, Anna S.
41
Aksoy, Lerzan
35
Mittal, Vikas
34
Svensson, Göran
34
Gustafsson, Anders
30
Söderlund, Magnus
29
Ringle, Christian M.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Bauer, Hans H.
20
Ryu, Kisang
20
Spiller, Achim
20
Lee, Choong-Ki
19
Stauss, Bernd
19
Töpfer, Armin
19
Amin, Muslim
18
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
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Journal of service research : JSR
3
Managing service quality : MSQ ; an international journal
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of Service Management
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service management
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
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ECONIS (ZBW)
12
Other ZBW resources
1
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1
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
2
A neurophysiological exploration of the dynamic nature of emotions during the customer experience
Verhulst, Nanouk
;
Vermeir, Iris
;
Slabbinck, Hendrik
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012305889
Saved in:
3
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
4
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
5
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
6
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
7
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
Aksoy, Lerzan
;
Buoye, Alexander
;
Aksoy, Pelin
; …
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 74-82
Persistent link: https://www.econbiz.de/10009718233
Saved in:
8
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
9
The impact of process recovery communication on
customer
satisfaction
, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
10
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
Saved in:
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