//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Lee, Donhee"
~subject:"Gesundheitswesen"
~subject:"Hotellerie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Gesundheitswesen
Hotellerie
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
5
Health care system
5
Kundenzufriedenheit
5
Hospital
4
Krankenhaus
4
Gesundheitsversorgung
3
Health care
3
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Dienstleistungssektor
2
E-commerce
2
Electronic Commerce
2
Healthcare industry
2
Job satisfaction
2
Online retailing
2
Online-Handel
2
Patienten
2
Patients
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
Service industry
2
3Ts (task e-tangible treatment)
1
AHP approach
1
AHP-Verfahren
1
Accommodation service
1
Air transport
1
Airline
1
Analytic hierarchy process
1
Arbeitsgruppe
1
Befragung
1
Consumer behaviour
1
Corporate culture
1
Customer closeness
1
Customer experience
1
Customer loyalty
1
Customer retention
1
more ...
less ...
Online availability
All
Undetermined
3
Free
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Lee, Donhee
Propper, Carol
23
Gaynor, Martin
20
Han, Heesup
15
Siciliani, Luigi
14
Cutler, David M.
11
Huckman, Robert S.
11
Gravelle, Hugh
10
Frank, Richard G.
9
Karatepe, Osman M.
8
Laudicella, Mauro
8
Sparks, Beverley
8
Sutton, Matt
8
Torres, Edwin N.
8
Hopp, Wallace J.
7
Shahin, Arash
7
Cudney, Elizabeth A.
6
Dabestani, Reza
6
Kim, Woo Gon
6
Landrum, Mary Beth
6
Law, Chun Hung Roberts
6
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Qu, Hailin
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Caber, Meltem
5
Callen, Michael
5
Chandrasekaran, Aravind
5
D'Souza, Sunil
5
Fichera, Eleonora
5
Fredendall, Lawrence D.
5
Goldman, Dana P.
5
Islam, Shahidul
5
Kolstad, Jonathan T.
5
Le Nguyen Hau
5
Mullen, Kathleen J.
5
more ...
less ...
Published in...
All
Service business
2
International journal of quality innovation
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessing healthcare
service
quality
: a comparative study of patient treatment types
Lee, Donhee
;
Kim, Kai K.
- In:
International journal of quality innovation
3
(
2017
)
1
,
pp. 1-15
The purpose of this study is to examine the effects of healthcare
service
quality
(HEALTHQUAL) measurement items. First …
Persistent link: https://www.econbiz.de/10011747583
Saved in:
2
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
3
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
4
Strategies for technology-driven service encounters for patient experience satisfaction in hospitals
Lee, Donhee
- In:
Technological forecasting & social change : an …
137
(
2018
),
pp. 118-127
Persistent link: https://www.econbiz.de/10011962009
Saved in:
5
The impact of high-performance work systems in the health-care industry : employee reactions,
service
quality
, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->