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~person:"Line, Nathaniel D."
~person:"McColl-Kennedy, Janet R."
~source:"econis"
~subject:"Brand image"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Conference proceedings"
~type_genre:"Glossar enthalten"
~type_genre:"Marktinformation"
~type_genre:"Umfrage"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer satisfaction
Service quality
Social web
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungsqualität
28
Beziehungsmarketing
19
Gastronomie
19
Relationship marketing
19
Restaurant industry
19
Kundenzufriedenheit
12
Beschwerdemanagement
7
Complaint management
7
Emotion
6
Restaurants
6
Social servicescape
6
Viral marketing
5
Virales Marketing
5
Customer service
4
Dienstleistungssektor
4
Kundenservice
4
Service industry
4
Social relations
4
Soziale Beziehungen
4
Betriebliche Wertschöpfung
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer experience
3
Customer value
3
EWOM
3
Gesundheitsversorgung
3
Health care
3
Holiday behaviour
3
Kundenwert
3
Satisfaction
3
Urlaubsverhalten
3
Value creation
3
Zufriedenheit
3
customer experience
3
place attachment
3
restaurants
3
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Article
34
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Article in journal
Article
Conference proceedings
Glossar enthalten
Marktinformation
Umfrage
Aufsatz in Zeitschrift
34
Language
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English
34
Author
All
Line, Nathaniel D.
McColl-Kennedy, Janet R.
Han, Heesup
70
Mattila, Anna S.
39
Loureiro, Sandra Maria Correia
36
Jang, Soocheong
28
Phau, Ian
28
Bang, Nguyen
27
Diamantopoulos, Adamantios
27
Hollebeek, Linda D.
26
Prentice, Catherine
26
Filieri, Raffaele
25
Wong, IpKin Anthony
25
Hyun, Sunghyup Sean
23
Sreejesh, S.
23
Dwivedi, Yogesh Kumar
22
Park, Jungkun
22
Paul, Justin
22
Bilgihan, Anil
20
Flavián Blanco, Carlos
20
Japutra, Arnold
20
Melewar, T. C.
20
Sarkar, Abhigyan
20
Veloutsou, Cleopatra
20
Balaji, M. S.
19
Rather, Raouf Ahmad
19
Ahn, Jiseon
18
Guzman, Francisco
18
Hanks, Lydia
18
Johnson, Lester W.
18
Khan, Imran
18
Ko, Eunju
18
Law, Chun Hung Roberts
18
Wu, Luorong
18
Casaló, Luis V.
17
Ekinci, Yuksel
17
Klaus, Philipp
17
Liu, Chih-Hsing
17
Quach, Sara
17
Rita, Paulo
17
Das, Gopal
16
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Published in...
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International journal of hospitality management
8
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of service research : JSR
3
International journal of contemporary hospitality management
2
Journal of retailing
2
Business horizons
1
European journal of marketing : EJM
1
International journal of consumer studies
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Saving local restaurants : the impact of altruism, self-enhancement, and affiliation on restaurant customers' EWOM behavior
Hanks, Lydia
;
Line, Nathaniel D.
;
Dogru, Tarik
;
Lu, Lu
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 301-326
Persistent link: https://www.econbiz.de/10014633477
Saved in:
2
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
3
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
4
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
5
Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences
Zheng, Yanyan
;
Wei, Wei
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435937
Saved in:
6
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
7
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
8
When positive reviews backfire : the effect of review dispersion and expectation disconfirmation on Airbnb guests' experiences
Zhang, Lu
;
Wei, Wei
;
Line, Nathaniel D.
;
Cheng, Yusi
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012585693
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
Boredom-induced switching behavior in the restaurant industry : the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
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