//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Line, Nathaniel D."
~person:"McColl-Kennedy, Janet R."
~source:"econis"
~subject:"Brand image"
~subject:"Gesundheitsversorgung"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Conference proceedings"
~type_genre:"Glossar enthalten"
~type_genre:"Marktinformation"
~type_genre:"Umfrage"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer Behaviour"
Narrow search
Delete all filters
| 13 applied filters
Year of publication
From:
To:
Subject
All
Brand image
Gesundheitsversorgung
Service quality
Social web
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungsqualität
28
Beziehungsmarketing
19
Gastronomie
19
Relationship marketing
19
Restaurant industry
19
Customer satisfaction
12
Kundenzufriedenheit
12
Beschwerdemanagement
7
Complaint management
7
Emotion
6
Restaurants
6
Social servicescape
6
Viral marketing
5
Virales Marketing
5
Customer service
4
Dienstleistungssektor
4
Kundenservice
4
Service industry
4
Social relations
4
Soziale Beziehungen
4
Betriebliche Wertschöpfung
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer experience
3
Customer value
3
EWOM
3
Health care
3
Holiday behaviour
3
Kundenwert
3
Satisfaction
3
Urlaubsverhalten
3
Value creation
3
Zufriedenheit
3
customer experience
3
place attachment
3
restaurants
3
more ...
less ...
Online availability
All
Undetermined
21
Free
1
Type of publication
All
Article
30
Type of publication (narrower categories)
All
Article in journal
Article
Conference proceedings
Glossar enthalten
Marktinformation
Umfrage
Aufsatz in Zeitschrift
30
Language
All
English
30
Author
All
Line, Nathaniel D.
McColl-Kennedy, Janet R.
Han, Heesup
51
Loureiro, Sandra Maria Correia
33
Mattila, Anna S.
28
Diamantopoulos, Adamantios
27
Phau, Ian
26
Filieri, Raffaele
25
Hollebeek, Linda D.
25
Prentice, Catherine
24
Jang, Soocheong
23
Bang, Nguyen
22
Sreejesh, S.
22
Dwivedi, Yogesh Kumar
21
Japutra, Arnold
20
Veloutsou, Cleopatra
20
Bilgihan, Anil
19
Melewar, T. C.
19
Park, Jungkun
19
Paul, Justin
19
Sarkar, Abhigyan
19
Guzman, Francisco
18
Hyun, Sunghyup Sean
18
Balaji, M. S.
17
Ekinci, Yuksel
17
Flavián Blanco, Carlos
17
Ko, Eunju
17
Quach, Sara
17
Wong, IpKin Anthony
17
Johnson, Lester W.
16
Rather, Raouf Ahmad
16
Vrontis, Demetris
16
Gursoy, Dogan
15
Hanks, Lydia
15
Law, Chun Hung Roberts
15
Lee, Seonjeong
15
Pelsmacker, Patrick de
15
Ahn, Jiseon
14
Casaló, Luis V.
14
Das, Gopal
14
Khan, Imran
14
more ...
less ...
Published in...
All
International journal of hospitality management
6
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of service research : JSR
3
Journal of retailing
2
European journal of marketing : EJM
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
10
of
30
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Saving local restaurants : the impact of altruism, self-enhancement, and affiliation on restaurant customers' EWOM behavior
Hanks, Lydia
;
Line, Nathaniel D.
;
Dogru, Tarik
;
Lu, Lu
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 301-326
Persistent link: https://www.econbiz.de/10014633477
Saved in:
2
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
3
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
4
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
5
Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences
Zheng, Yanyan
;
Wei, Wei
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435937
Saved in:
6
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
7
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
8
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
9
Boredom-induced switching behavior in the restaurant industry : the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
Saved in:
10
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->