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~person:"Marimon, Frederic"
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Quality management
16
Qualitätsmanagement
16
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
5
Kundenzufriedenheit
5
Standardisierung
5
Standardization
5
Spain
4
Spanien
4
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3
Produktqualität
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Beziehungsmarketing
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certification
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service quality
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1998-2020
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Complaint management
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16
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Marimon, Frederic
Antony, Jiju
131
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Tuominen, Kari
41
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Sampaio, Paulo
32
Shahin, Arash
32
Jochem, Roland
30
Wiele, Ton van der
30
Garza-Reyes, Jose Arturo
29
Malmberg, Lasse
29
Tarí, Juan José
27
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Chiarini, Andrea
22
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Gremyr, Ida
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
He, Zhen
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
Khanduja, Dinesh
16
Saraiva, Pedro
16
Schreier, Gerhard
16
Zhao, Xiande
16
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Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of quality & reliability management
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
The service industries journal
1
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ECONIS (ZBW)
16
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1
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
2
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
3
Motivations and benefits of quality management systems in social services : mediation of the implementation process
Marimon, Frederic
;
Melão, Nuno
;
Bastida, Ramon
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 693-718
Persistent link: https://www.econbiz.de/10012513920
Saved in:
4
Quality management : a compulsory requirement to achieve effectiveness
Mas-Machuca, Marta
;
Akhmedova, Anna
;
Marimon, Frederic
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 220-239
Persistent link: https://www.econbiz.de/10012423582
Saved in:
5
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
6
Assessing a quality model for the social sector : an empirical study of the EQUASS model
Melão, Nuno
;
Bastida, Ramon
;
Marimon, Frederic
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10012199740
Saved in:
7
Analysis of training programs related to quality management system : the Spanish case
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Llach, Josep
; …
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10011624583
Saved in:
8
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
9
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
10
Diffusion of quality standards in the hospitality sector
Alonso-Almeida, María del Mar
;
Marimon, Frederic
; …
- In:
International journal of operations & production …
33
(
2013
)
5
,
pp. 504-527
Persistent link: https://www.econbiz.de/10009749429
Saved in:
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