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~person:"Mattila, Anna S."
~person:"Prayag, Girish"
~subject:"Consumer behaviour"
~subject:"Management"
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Consumer behaviour
Management
Gastgewerbe
19
Hospitality industry
19
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8
Hotel industry
7
Hotellerie
7
Hospital
5
Krankenhaus
5
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5
Tourismuswirtschaft
5
Dienstleistungsqualität
4
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4
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Mattila, Anna S.
Prayag, Girish
Dixit, Saurabh Kumar
6
Miao, Li
5
Woodside, Arch G.
5
Adeola, Ogechi
4
Hinson, Robert
4
Kimbu, Albert Nsom
4
Lee, Kuan-Huei
4
Ngoasong, Michael Zisuh
4
Poh Theng Loo
4
Waldfogel, Joel
4
Han, Heesup
3
Han, Spring H.
3
Harris, Lloyd C.
3
Huang, Zhuowei
3
Rather, Raouf Ahmad
3
Tasci, Asli D. A.
3
Barman, Panchanan
2
Baum, Tom
2
Bilgihan, Anil
2
Brotherton, Bob
2
Casaló, Luis V.
2
Choi, Hyeyoon
2
Christiansen, Olaf
2
Decrop, Alain
2
Ford, Robert C.
2
Foroudi, Pantea
2
Gao, Yixing
2
Gaspar, Marcelo Calvete
2
Guchait, Priyanko
2
Hänssler, Karl Heinz
2
Julião, Jorge
2
Kalargyrou, Valentini
2
Kandampully, Jay
2
Karantinou, Kalipso
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
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International journal of hospitality management
3
Tourism management perspectives : TMP
2
International journal of contemporary hospitality management
1
International journal of revenue management : IJRM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Introduction to the special issue: consumer experience management and customer journeys in tourism, hospitality and events
Taheri, Babak
;
Prayag, Girish
;
Muskat, Birgit
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10013209312
Saved in:
2
Consumer experience management and customer journeys in tourism, hospitality and events
Taheri, Babak
(
ed.
);
Prayag, Girish
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10013209424
Saved in:
3
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
4
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
5
The girlfriend getaway market : segmenting accommodation and service preferences
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of hospitality management
45
(
2015
),
pp. 99-108
Persistent link: https://www.econbiz.de/10010503884
Saved in:
6
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
7
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
8
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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