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~person:"McColl-Kennedy, Janet R."
~source:"econis"
~subject:"Brand image"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Conference proceedings"
~type_genre:"Glossar enthalten"
~type_genre:"Marktinformation"
~type_genre:"Umfrage"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Service quality
Social web
Consumer behaviour
20
Konsumentenverhalten
20
Dienstleistungsqualität
14
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
7
Kundenzufriedenheit
7
Beschwerdemanagement
6
Complaint management
6
Emotion
5
Customer service
4
Dienstleistungssektor
4
Kundenservice
4
Service industry
4
Betriebliche Wertschöpfung
3
Customer experience
3
Customer value
3
Gesundheitsversorgung
3
Health care
3
Kundenwert
3
Value creation
3
customer experience
3
Cultural identity
2
Dienstleistung
2
Kulturelle Identität
2
Satisfaction
2
Service encounter
2
Services
2
USA
2
United States
2
Well-being
2
Zufriedenheit
2
anger
2
machine learning
2
service research priorities
2
stakeholders
2
transformative service research
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Arbeitsverhalten
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Bubbles
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14
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McColl-Kennedy, Janet R.
Han, Heesup
50
Loureiro, Sandra Maria Correia
32
Diamantopoulos, Adamantios
27
Mattila, Anna S.
26
Phau, Ian
26
Prentice, Catherine
24
Jang, Soocheong
23
Bang, Nguyen
22
Filieri, Raffaele
22
Hollebeek, Linda D.
22
Sreejesh, S.
21
Dwivedi, Yogesh Kumar
20
Japutra, Arnold
20
Bilgihan, Anil
19
Melewar, T. C.
19
Sarkar, Abhigyan
19
Veloutsou, Cleopatra
19
Guzman, Francisco
18
Hyun, Sunghyup Sean
18
Park, Jungkun
18
Paul, Justin
18
Balaji, M. S.
17
Ekinci, Yuksel
17
Ko, Eunju
17
Flavián Blanco, Carlos
16
Quach, Sara
16
Wong, IpKin Anthony
16
Gursoy, Dogan
15
Johnson, Lester W.
15
Lee, Seonjeong
15
Line, Nathaniel D.
15
Pelsmacker, Patrick de
15
Vrontis, Demetris
15
Das, Gopal
14
Hanks, Lydia
14
Law, Chun Hung Roberts
14
Liu, Chih-Hsing
14
Rather, Raouf Ahmad
14
Rita, Paulo
14
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Journal of business research : JBR
3
Journal of service research : JSR
3
Journal of retailing
2
European journal of marketing : EJM
1
International journal of consumer studies
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
5
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
6
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
7
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
8
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
9
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
10
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
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