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~person:"McColl-Kennedy, Janet R."
~subject:"Betriebliche Wertschöpfung"
~subject:"Relationship marketing"
~subject:"Services"
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Betriebliche Wertschöpfung
Relationship marketing
Services
Beziehungsmarketing
3
Dienstleistung
3
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Service industry
3
Services marketing
3
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Co-creation
1
Consumer behaviour
1
Customer experience
1
Customer integration
1
Customer service
1
Customers
1
Dienstleistungsmanagement
1
Konsumentenverhalten
1
Kunden
1
Kundenintegration
1
Kundenmanagement
1
Kundenservice
1
Lieferantenmanagement
1
Market research
1
Marketingmanagement
1
Marktforschung
1
Practices
1
Service co-creation
1
Service ecosystem
1
Service experience
1
Service management
1
Supplier relationship management
1
Theorie
1
Theory
1
Value creation
1
customer experience
1
customer proactivity
1
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McColl-Kennedy, Janet R.
Bruhn, Manfred
13
Grönroos, Christian
11
Vargo, Stephen L.
8
Lusch, Robert F.
7
Stauss, Bernd
7
Corsten, Hans
5
Meffert, Heribert
5
Baron, Steve
4
Bitner, Mary Jo
4
Furrer, Olivier
4
Gremler, Dwayne D.
4
Helmig, Bernd
4
Huang, Ming-Hui
4
Meyer, Anton
4
Rust, Roland T.
4
Akaka, Melissa Archpru
3
Baglieri, Enzo
3
Edvardsson, Bo
3
Finsterwalder, Jörg
3
Gummesson, Evert
3
Harris, Lloyd C.
3
Helkkula, Anu
3
Iacobucci, Dawn
3
Jaakkola, Elina
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Lemon, Katherine N.
3
Ostrom, Amy L.
3
Reimer, Anja
3
Rogoziński, Kazimierz
3
Russell-Bennett, Rebekah
3
Ruyter, Ko de
3
Wangenheim, Florian von
3
Zeithaml, Valarie A.
3
Aarikka-Stenroos, Leena
2
Adhikari, Atanu
2
Ahlert, Dieter
2
Ahlert, Martin
2
Alexander Joseph Ibnu Wibowo
2
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Journal of service management
1
Journal of service research
1
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ECONIS (ZBW)
3
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Services
marketing
: a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
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