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~person:"McColl-Kennedy, Janet R."
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
12
Service industry
12
Dienstleistung
7
Beziehungsmarketing
6
Relationship marketing
6
Services
6
Dienstleistungsqualität
5
Service quality
5
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McColl-Kennedy, Janet R.
Gallouj, Fai͏̈z
41
Mattoo, Aaditya
39
Corsten, Hans
33
Rubalcaba-Bermejo, Luis
29
Cuadrado Roura, Juan R.
26
Daniels, Peter W.
26
Miles, Ian D.
25
Djellal, Faridah
24
Kaiser, Ulrich
24
Talib, Faisal
23
Edvardsson, Bo
22
Bruhn, Manfred
21
Hoekman, Bernard M.
21
Rahman, Zillur
21
Ghani, Ejaz
19
Gössinger, Ralf
19
Kowalkowski, Christian
19
Philippe, Jean
19
Wirtz, Jochen
19
Audretsch, David B.
18
Witell, Lars
18
Morikawa, Masayuki
17
Shepherd, Ben
17
Bosch, Gerhard
16
Falk, Martin
16
Savona, Maria
16
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Qureshi, M. N.
15
Gornig, Martin
14
Gupta, Poonam
14
Görg, Holger
14
Peters, Bettina
14
Petit, Pascal
14
Büttgen, Marion
13
Foster-McGregor, Neil
13
Gebauer, Heiko
13
Hipp, Christiane
13
Mesch, Michael
13
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Journal of service management
4
Journal of service research
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Psychology & marketing
1
The journal of services marketing
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ECONIS (ZBW)
12
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1
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
8
Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
Saved in:
9
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
10
Towards a model of dynamic capabilities in innovation-based competitive strategy : insights from project-oriented service firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1251-1263
Persistent link: https://www.econbiz.de/10009410665
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