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~person:"Meisler, Galit"
~person:"Prentice, Catherine"
~subject:"Dienstleistungsberufe"
~type_genre:"Aufsatz in Zeitschrift"
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Meisler, Galit
Prentice, Catherine
King, Brian
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International journal of hospitality management
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
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2
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
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