Murmura, Federica; Bravi, Laura - In: The TQM Journal 29 (2017) 5, pp. 650-665
Purpose The purpose of this paper is to evaluate the experience of International Organization for Standardization (ISO …. In parallel, the research investigated the knowledge and perception of ISO 9004 guideline, analyzing if it could give an … added value to certified companies. Design/methodology/approach A questionnaire was proposed by e-mail to 2,581 Italian ISO …