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~person:"Noronha, Ernesto"
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Call centre
12
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12
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12
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12
Arbeitsbedingungen
4
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4
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2
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Noronha, Ernesto
Doellgast, Virginia
17
Connell, Julia
14
Weinkopf, Claudia
14
Burgess, John
13
Holtgrewe, Ursula
13
D'Cruz, Premilla
12
Russell, Bob
12
Taylor, Phil
12
Jouini, Oualid
11
L'Ecuyer, Pierre
11
Mirchandani, Kiran
11
Sauermann, Jan
11
Stolletz, Raik
10
Gans, Noah
9
Helber, Stefan
9
Schietinger, Marc
9
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Kumar, Anuj
8
Mandelbaum, Avishai
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shen, Haipeng
8
Shumsky, Robert A.
8
Sutter, Matthias
8
Akşin, Zeynep
7
Bhulai, Sandjai
7
Bittner, Susanne
7
Dallery, Yves
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Menzler-Trott, Eckart
7
Pinker, Edieal J.
7
Scupin, Yvonne
7
Wieland, Rainer
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
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New technology, work and employment
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The international journal of human resource management
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Economic and industrial democracy : EID ; an international journal
1
Employee relations
1
Global business review
1
Handbook of research on knowledge-intensive organizations
1
Industrial relations journal
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work and life in the global economy : a gendered analysis of service work
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ECONIS (ZBW)
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1
Customer cyberbullying : the experiences of India's international-facing call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Boundary spanning elements and the marketing function …
,
(pp. 9-32)
.
2015
Persistent link: https://www.econbiz.de/10010506341
Saved in:
2
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
3
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
4
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
5
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
6
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
7
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
Saved in:
8
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
9
Engaging the professional : organising call centre agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
10
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
1
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