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~person:"Parasuraman, Ananthanarayanan"
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Dienstleistung
1
Marketing
1
Qualität
1
Servicepolitik
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Book / Working Paper
6
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3
English
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Parasuraman, Ananthanarayanan
Berry, Leonard L.
159
Parasuraman, A.
33
Zeithaml, Valarie A.
28
Mirabito, Ann M.
10
Seiders, Kathleen
10
Shankar, Venkatesh
8
Seltman, Kent D.
7
Berry, Leonard L
6
Dotzel, Thomas
6
Gresham, Larry G.
4
Parish, Janet Turner
4
Zeithaml, Valerie A.
4
Baun, William B.
3
Bendapudi, Neeli
3
Hensel, James S.
3
Thompson, Thomas William
3
Adcock, Gale
2
Bennett, David R.
2
Brown, Carter W.
2
Carbone, Lewis P.
2
Davidson, Philip H.
2
George, William R.
2
Haeckel, Stephan H.
2
Janakiraman, Ramkumar
2
Lampo, Sandra S.
2
Mirabito, Ann M
2
Wall, Eileen A.
2
Yadav, Manjit S.
2
Aksoy, Lerzan
1
Attai, Deanna J.
1
Awdish, Rana
1
Bateson, John E. G.
1
Baun, William B
1
Berwick, Donald M.
1
Bitner, Mary Jo
1
Bolton, Ruth N.
1
Bowen, David E.
1
Bowers, Michael Roy
1
Bridges, Cheryl H.
1
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Report / Marketing Science Institute
4
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USB Cologne (EcoSocSci)
6
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1
Moving forward in service quality research : measuring different customer expectation levels, comparing alternative scales, and examining the performance behavioral intentions link
Parasuraman, Ananthanarayanan
;
Zeithaml, Valarie A.
; …
-
1994
Persistent link: https://www.econbiz.de/10004254711
Saved in:
2
Ten lessons for improving service quality : commentary
Berry, Leonard L.
;
Parasuraman, Ananthanarayanan
; …
-
1993
Persistent link: https://www.econbiz.de/10004372763
Saved in:
3
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, Ananthanarayanan
; …
-
1992
Persistent link: https://www.econbiz.de/10004117537
Saved in:
4
Marketing services : competing through quality
Berry, Leonard L.
;
Parasuraman, Ananthanarayanan
-
1991
-
1. print.
Persistent link: https://www.econbiz.de/10004126790
Saved in:
5
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
;
Berry, Leonard L.
;
Parasuraman, …
-
1987
Persistent link: https://www.econbiz.de/10004730725
Saved in:
6
Servqual : a multiple item scale for measuring customer perceptions of service quality
Parasuraman, Ananthanarayanan
;
Zeithaml, Valarie A.
; …
-
1986
Persistent link: https://www.econbiz.de/10004178627
Saved in:
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