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~person:"Paswan, Audhesh"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
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Customer satisfaction
Konsumentenverhalten
Customer service
8
Kundenservice
8
Kundenzufriedenheit
6
Consumer behaviour
5
Dienstleistungsqualität
5
Service quality
5
Cross-cultural management
3
Interkulturelles Management
3
Beziehungsmarketing
2
Cultural identity
2
Kulturelle Identität
2
Relationship marketing
2
Service encounter
2
Arbeitszufriedenheit
1
Automotive services industry
1
Behavioral bias
1
Consumers’ product return behavior
1
Corporate culture
1
Customer attributions
1
Customer experience
1
Dienstleistung
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
E-commerce
1
Ethnic discrimination
1
Ethnische Diskriminierung
1
Experiment
1
Fitness industry
1
Fitness-Wirtschaft
1
Innovation
1
Inter-cultural service encounters
1
Intercultural
1
Intercultural service encounters
1
Job satisfaction
1
Kfz-Gewerbe
1
Language
1
Language variety
1
Lebensqualität
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8
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Paswan, Audhesh
Tam, Jackie L. M.
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Gelbrich, Katja
7
Miao, Li
7
Sharma, Piyush
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
McColl-Kennedy, Janet R.
6
Shin, Hyunju
6
Sirianni, Nancy J.
6
Stauss, Bernd
6
Söderlund, Magnus
6
Gierl, Heribert
5
Gruber, Thorsten
5
Kumar, Anuj
5
Larivière, Bart
5
Medler-Liraz, Hana
5
Voorhees, Clay M.
5
Walsh, Gianfranco
5
Baker, Melissa A.
4
Beatty, Sharon E.
4
Brady, Michael K.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Georgiev, Marin
4
Gremler, Dwayne D.
4
Groth, Markus
4
Hinterhuber, Hans H.
4
Holmqvist, Jonas
4
Jerath, Kinshuk
4
MacQuilken, Lisa
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Seidel, Wolfgang
4
Terziev, Venelin
4
Torres, Edwin N.
4
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Published in...
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Services marketing quarterly
2
The journal of services marketing
2
Journal of consumer marketing
1
Journal of electronic commerce research : JECR
1
Journal of service management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
8
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1
Linguistic racism in inter-culture service encounter
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
Journal of consumer marketing
40
(
2023
)
5
,
pp. 585-596
Persistent link: https://www.econbiz.de/10014332220
Saved in:
2
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
3
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
4
Consumers' legitimate and opportunistic product return behaviors in online shopping
Pei, Zhi
;
Paswan, Audhesh
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
4
,
pp. 301-319
Persistent link: https://www.econbiz.de/10011956503
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
7
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali
;
Paswan, Audhesh
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
Saved in:
8
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
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