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~person:"Pepels, Werner"
~subject:"Complaint management"
~subject:"Kundenzufriedenheit"
~type_genre:"Book section"
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Complaint management
Kundenzufriedenheit
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
4
Beschwerdemanagement
2
Dienstleistungsmanagement
2
Dienstleistungsqualität
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Lieferantenmanagement
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Measurement
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Messung
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Quality management
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Qualitätsmanagement
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Service management
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Pepels, Werner
Homburg, Christian
9
Stauss, Bernd
8
Töpfer, Armin
8
Günter, Bernd
5
Stock-Homburg, Ruth
5
Bruhn, Manfred
4
Krafft, Manfred
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Lüers, Thomas
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Gouthier, Matthias H. J.
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Götz, Oliver
3
Kühlborn, Sven
3
Piller, Frank T.
3
Aggarwal, Anu Gupta
2
Backhaus, Klaus
2
Blache, Raimund
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Bubmann, Christoph
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Bucerius, Matthias
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Coenen, Christian
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Dreyer, Axel
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Evanschitzky, Heiner
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Fuchs, Oliver A.
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Georgi, Dominik
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Gerpott, Torsten J.
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Hoyer, Wayne D.
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Hüttel, Björn Armin
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Jensen, Ove
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Klenk, Peter
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Lee, Su-fang
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Lingenfelder, Michael
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Lux, Heinz-Günter
2
Matzler, Kurt
2
Perz, Mario
2
Reinartz, Werner J.
2
Silvestri, Cecilia
2
Aakash, Aakash
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Achimba, Clement
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Ahlers, Friedel
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
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ECONIS (ZBW)
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Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
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2
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10014546728
Saved in:
3
Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 25-56)
.
2008
Persistent link: https://www.econbiz.de/10003749389
Saved in:
4
Grundzüge des Beschwerdemanagement
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 103-117)
.
2008
Persistent link: https://www.econbiz.de/10003749441
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