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~person:"Pepels, Werner"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Dienstleistungsqualität
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Pepels, Werner
Han, Heesup
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Bruhn, Manfred
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Homburg, Christian
25
Mattila, Anna S.
24
Prentice, Catherine
22
Gil Saura, Irene
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Wong, IpKin Anthony
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Balaji, M. S.
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Bilgihan, Anil
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Keiningham, Timothy
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Loureiro, Sandra Maria Correia
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Park, Jungkun
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Quach, Sara
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Blut, Markus
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Ahn, Jiseon
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Bang, Nguyen
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Bauer, Hans H.
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
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ECONIS (ZBW)
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Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
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2
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10014546728
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3
Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 25-56)
.
2008
Persistent link: https://www.econbiz.de/10003749389
Saved in:
4
Grundzüge des Beschwerdemanagement
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 103-117)
.
2008
Persistent link: https://www.econbiz.de/10003749441
Saved in:
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