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~person:"Prentice, Catherine"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Search: subject:"Consumer behavior"
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Beziehungsmarketing
Service quality
Consumer behaviour
32
Konsumentenverhalten
32
Relationship marketing
19
Customer satisfaction
17
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Gambling
11
Glücksspiel
11
Brand management
9
Markenführung
9
Brand image
7
Customer engagement
7
Markenimage
7
Customer loyalty
5
Customer integration
4
Customer retention
4
Intelligence
4
Intelligenz
4
Kundenbindung
4
Kundenintegration
4
Macau
4
Southeast Asia
4
Südostasien
4
Brand
3
Casinos
3
Customer service
3
Emotion
3
Emotional intelligence
3
Kundenservice
3
Markenartikel
3
Social Web
3
Social web
3
Airline
2
Alcohol consumption
2
Alkoholkonsum
2
Behavioural intentions
2
Brand attachment
2
COVID-19
2
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Undetermined
16
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1
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Article
24
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24
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24
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English
24
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Prentice, Catherine
Han, Heesup
59
Mattila, Anna S.
40
Hollebeek, Linda D.
30
Usman, Osly
29
Verhoef, Peter C.
27
Kumar, V.
24
Loureiro, Sandra Maria Correia
22
Klaus, Philipp
21
Huber, Frank
20
Hyun, Sunghyup Sean
20
Ahn, Jiseon
18
Bang, Nguyen
18
Bilgihan, Anil
18
Grewal, Dhruv
18
Line, Nathaniel D.
18
McColl-Kennedy, Janet R.
18
Rather, Raouf Ahmad
18
Wong, IpKin Anthony
18
Balaji, M. S.
17
Hanks, Lydia
17
Gustafsson, Anders
16
Herrmann, Andreas
16
So, Kevin Kam Fung
16
Wangenheim, Florian von
16
Gil Saura, Irene
15
Khan, Imran
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Quach, Sara
15
Sreejesh, S.
15
Swoboda, Bernhard
15
Aksoy, Lerzan
14
Bauer, Hans H.
14
Foscht, Thomas
14
Jang, Soocheong
14
Japutra, Arnold
14
McDonald, Heath
14
Schumann, Jan Hendrik
14
Sesé, F. Javier
14
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Journal of retailing and consumer services
14
International journal of hospitality management
2
Journal of business research : JBR
2
Psychology & marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
24
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
4
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
5
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
6
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
7
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
10
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
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