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~person:"Prentice, Catherine"
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Consumer behaviour
32
Konsumentenverhalten
32
Relationship marketing
19
Customer satisfaction
17
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
17
Gambling
11
Glücksspiel
11
Brand management
9
Markenführung
9
Brand image
7
Customer engagement
7
Markenimage
7
Customer loyalty
5
Customer integration
4
Customer retention
4
Intelligence
4
Intelligenz
4
Kundenbindung
4
Kundenintegration
4
Macau
4
Southeast Asia
4
Südostasien
4
Brand
3
Casinos
3
Customer service
3
Emotion
3
Emotional intelligence
3
Kundenservice
3
Markenartikel
3
Social Web
3
Social web
3
Airline
2
Alcohol consumption
2
Alkoholkonsum
2
Behavioural intentions
2
Brand attachment
2
COVID-19
2
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13
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1
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Article
19
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Aufsatz in Zeitschrift
Article in journal
19
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English
19
Author
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Prentice, Catherine
Han, Heesup
39
Hollebeek, Linda D.
30
Mattila, Anna S.
29
Loureiro, Sandra Maria Correia
22
Klaus, Philipp
19
Rather, Raouf Ahmad
19
Bang, Nguyen
18
Verhoef, Peter C.
18
Ahn, Jiseon
17
Kumar, V.
17
Khan, Imran
16
Gil Saura, Irene
15
So, Kevin Kam Fung
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Das, Gopal
13
Grewal, Dhruv
13
Lemon, Katherine N.
13
McDonald, Heath
13
Sesé, F. Javier
13
Tanford, Sarah
13
Bilgihan, Anil
12
Evanschitzky, Heiner
12
Fetscherin, Marc
12
Gustafsson, Anders
12
Kumar, Vikas
12
Leckie, Civilai
12
Rahman, Zillur
12
Roy, Sanjit
12
Sarkar, Abhigyan
12
Sreejesh, S.
12
Veloutsou, Cleopatra
12
Walsh, Gianfranco
12
Johnson, Lester W.
11
Keiningham, Timothy
11
King, Ceridwyn
11
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Journal of retailing and consumer services
11
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
19
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
4
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
5
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
6
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
7
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
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