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~person:"Prentice, Catherine"
~subject:"Casino"
~subject:"Dienstleistungsqualität"
~subject:"Online-Handel"
~subject:"customer loyalty"
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Search: subject_exact:"Customer relationship management"
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Casino
Dienstleistungsqualität
Online-Handel
customer loyalty
Beziehungsmarketing
31
Relationship marketing
31
Service quality
20
Consumer behaviour
19
Customer satisfaction
19
Konsumentenverhalten
19
Kundenzufriedenheit
19
Gambling
14
Glücksspiel
14
Customer engagement
8
Brand image
6
Brand management
6
Customer loyalty
6
Markenführung
6
Markenimage
6
Southeast Asia
6
Südostasien
6
Customer integration
5
Kundenintegration
5
Customer retention
4
Kundenbindung
4
Airline
3
Artificial intelligence
3
Fluggesellschaft
3
Hotel industry
3
Hotellerie
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Intelligence
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Intelligenz
3
Künstliche Intelligenz
3
Macau
3
Arbeitsleistung
2
Australia
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Australien
2
Brand attachment
2
Casino service quality
2
Casinos
2
Customer service
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20
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Prentice, Catherine
Bruhn, Manfred
24
Han, Heesup
19
Mattila, Anna S.
18
Klaus, Philipp
14
Quach, Sara
14
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Hollebeek, Linda D.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Usman, Osly
11
Izogo, Ernest Emeka
10
Park, Jungkun
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Schumann, Jan Hendrik
9
Sreejesh, S.
9
Thaichon, Park
9
Bang, Nguyen
8
Edvardsson, Bo
8
Georgi, Dominik
8
Loureiro, Sandra Maria Correia
8
Rather, Raouf Ahmad
8
Verhoef, Peter C.
8
Weaven, Scott
8
Wong, IpKin Anthony
8
Al-Hawary, Sulieman Ibraheem Shelash
7
Bilgihan, Anil
7
Evanschitzky, Heiner
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Rahman, Zillur
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
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Journal of retailing and consumer services
6
International journal of hospitality management
4
Journal of business research : JBR
2
Services marketing quarterly
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
20
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
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