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~person:"Prentice, Catherine"
~subject:"Casino"
~subject:"Dienstleistungsqualität"
~subject:"Online-Handel"
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Search: subject_exact:"Customer relationship management"
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Casino
Dienstleistungsqualität
Online-Handel
Beziehungsmarketing
30
Relationship marketing
30
Service quality
20
Consumer behaviour
19
Customer satisfaction
19
Konsumentenverhalten
19
Kundenzufriedenheit
19
Gambling
13
Glücksspiel
13
Customer engagement
8
Brand image
6
Brand management
6
Customer loyalty
6
Markenführung
6
Markenimage
6
Southeast Asia
6
Südostasien
6
Customer integration
5
Kundenintegration
5
Customer retention
4
Kundenbindung
4
Airline
3
Artificial intelligence
3
Fluggesellschaft
3
Hotel industry
3
Hotellerie
3
Intelligence
3
Intelligenz
3
Künstliche Intelligenz
3
Macau
3
customer loyalty
3
Arbeitsleistung
2
Australia
2
Australien
2
Brand attachment
2
Casino service quality
2
Casinos
2
Customer service
2
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English
20
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Prentice, Catherine
Bruhn, Manfred
25
Han, Heesup
19
Mattila, Anna S.
18
Klaus, Philipp
14
Quach, Sara
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Usman, Osly
11
Gustafsson, Anders
10
Izogo, Ernest Emeka
10
Park, Jungkun
10
Prybutok, Victor R.
9
Qu, Hailin
9
Schumann, Jan Hendrik
9
Sreejesh, S.
9
Bang, Nguyen
8
Edvardsson, Bo
8
Georgi, Dominik
8
Loureiro, Sandra Maria Correia
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Thaichon, Park
8
Weaven, Scott
8
Wong, IpKin Anthony
8
Al-Hawary, Sulieman Ibraheem Shelash
7
Evanschitzky, Heiner
7
Grégoire, Yany
7
Hadwich, Karsten
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Rahman, Zillur
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
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Published in...
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Journal of retailing and consumer services
6
International journal of hospitality management
4
Journal of business research : JBR
2
Services marketing quarterly
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
20
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1
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
7
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
8
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
9
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
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