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~person:"Prentice, Catherine"
~subject:"Emotion"
~subject:"Online retailing"
~subject:"Online-Handel"
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Emotion
Online retailing
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Emotional intelligence
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Prentice, Catherine
Medler-Liraz, Hana
5
Gremler, Dwayne D.
4
Groth, Markus
4
Miao, Li
4
Barnes, Donald C.
3
Bijmolt, Tammo H. A.
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Delcourt, Cécile
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Folse, Judith Anne Garretson
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Lohmann, Katja
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Seger-Guttmann, Tali
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Shi, Junqi
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3
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Zanger, Cornelia
3
Zhang, Han
3
Ashforth, Blake E.
2
Baker, Thomas L.
2
Bauer, Hans H.
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
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Collier, Joel E.
2
Deges, Frank
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Diefendorff, James M.
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Garcés-Conejos Blitvich, Pilar
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Gelbrich, Katja
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Gäthke, Jana
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Hennig-Thurau, Thorsten
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Journal of retailing and consumer services
4
Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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