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~person:"Prentice, Catherine"
~subject:"Job performance"
~subject:"Job satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Prentice, Catherine
Meisler, Galit
4
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International journal of hospitality management
1
Journal of retailing and consumer services
1
Services marketing quarterly
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ECONIS (ZBW)
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Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
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2
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
3
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
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