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~person:"Prybutok, Gayle"
~subject:"Complaint management"
~subject:"Positive word-of-mouth"
~type_genre:"Aufsatz in Zeitschrift"
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Complaint management
Positive word-of-mouth
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
6
Beschwerdemanagement
4
Consumer behaviour
3
Konsumentenverhalten
3
PLS-SEM
3
Perception
3
Wahrnehmung
3
Beziehungsmarketing
2
Gastronomie
2
Gerechtigkeit
2
Justice
2
Measurement
2
Messung
2
Relationship marketing
2
Restaurant industry
2
expectation disconfirmation theory
2
perception of justice
2
restaurant industry
2
service failure
2
Boardman soft systems methodology
1
Customer service
1
Ethiopia
1
Gesundheitsversorgung
1
Gesundheitswesen
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Health care
1
Health care services
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Health care system
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Higher education institution
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Hochschule
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IPMA
1
Kundenservice
1
Noel-Levitz
1
Perception of justice
1
Quality management
1
Qualitätsmanagement
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Aufsatz in Zeitschrift
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English
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Prybutok, Gayle
Grégoire, Yany
12
Mattila, Anna S.
12
Jang, Soocheong
8
Van Vaerenbergh, Yves
8
Guchait, Priyanko
7
Vázquez Casielles, Rodolfo
7
Gelbrich, Katja
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Harun, Ahasan
5
MacQuilken, Lisa
5
Roschk, Holger
5
Shin, Hyunju
5
Sreejesh, S.
5
Tronvoll, Bård
5
Weber, Karin
5
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Gruber, Thorsten
4
Hsu, Cathy H. C.
4
Iglesias Argu͏̈elles, Víctor
4
Larivière, Bart
4
Matos, Celso Augusto de
4
Nikbin, Davoud
4
Prybutok, Victor R.
4
Robertson, Nichola
4
Svensson, Göran
4
Tripp, Thomas M.
4
Varela Neira, Concepción
4
Bacile, Todd J.
3
Baker, Melissa A.
3
Beatty, Sharon E.
3
Brady, Michael K.
3
Béal, Mathieu
3
Cambra-Fierro, Jesús
3
Cusin, Julien
3
Ding Hooi Ting
3
Evanschitzky, Heiner
3
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Quality management journal : QMJ
2
International journal of services and standards
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
2
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
3
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
4
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
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