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~person:"Prybutok, Victor R."
~person:"Swaminathan, Srinivasan"
~person:"Zhang, Yu"
~subject:"E-commerce"
~subject:"e-satisfaction"
~type:"article"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
e-satisfaction
Customer satisfaction
32
Kundenzufriedenheit
32
Dienstleistungsqualität
24
Service quality
24
Beziehungsmarketing
14
Consumer behaviour
14
Konsumentenverhalten
14
Relationship marketing
14
Electronic Commerce
9
Online retailing
8
Online-Handel
8
Fast-food industry
5
Schnellgastronomie
5
Beschwerdemanagement
4
Complaint management
4
Gastronomie
4
Perception
4
Quality management
4
Qualitätsmanagement
4
Restaurant industry
4
United States
4
Wahrnehmung
4
China
3
PLS-SEM
3
USA
3
service quality
3
Comparison
2
Confidence
2
Customer service
2
Gerechtigkeit
2
Gesundheitsversorgung
2
Health care
2
Internet marketing
2
Justice
2
Kundenservice
2
Loyalty
2
Measurement
2
Messung
2
Online-Marketing
2
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9
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9
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English
9
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Prybutok, Victor R.
Swaminathan, Srinivasan
Zhang, Yu
Anderson, Rolph E.
4
Rohman, Fatchur
4
Sachan, Amit
4
Bang, Nguyen
3
Khan, Mohammed Naved
3
Lee, Jeoung Yul
3
Leonard, Lori N. K.
3
Mariani, Marcello M.
3
Marimon, Frederic
3
Matos, Celso Augusto de
3
Mohd-Any, Amrul Asraf
3
Muathe, Stephen
3
Mutum, Dilip S.
3
Mwencha, Peter
3
Pereira, Hélia Gonçalves
3
Ricard, Line
3
Rodríguez-Díaz, Manuel
3
Román, Sergio
3
Silva, Susana C.
3
Su, Jiafu
3
Abdul Rahman
2
Adhikari, Arnab
2
Aggarwal, Aanchal
2
Ahmad, Asad
2
Al-nassar, Bilal Ali Yaseen
2
Anshu, Kumari
2
Arsalan Najmi
2
Bala, Pradip Kumar
2
Benbasat, Izak
2
Bhatt, Ruchi
2
Bhattacharya, Arijit
2
Blankson, Charles
2
Borghi, Matteo
2
Bradley, Graham L.
2
Bressolles, Grégory
2
Bui Nhat Vuong
2
Butaney, Gul T.
2
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Published in...
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Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of marketing theory and practice
1
Quality management journal : QMJ
1
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ECONIS (ZBW)
9
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
5
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
6
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
7
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
8
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
9
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
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