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~person:"Prybutok, Victor R."
~subject:"Dienstleistungsqualität"
~subject:"Lean Production"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Lean Production
Quality management
14
Qualitätsmanagement
14
Service quality
12
Hospital
4
Krankenhaus
4
Product quality
4
Produktqualität
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
service quality
3
Mobile phone
2
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2
Advertising
1
Attribute quality
1
Beziehungsmarketing
1
Brand management
1
Cloud Computing
1
Cloud computing
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Continuance
1
Customer acceptance
1
Customer relationship quality management
1
Customer service
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E-Government
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E-commerce
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Article in journal
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12
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2
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2
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12
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All
Prybutok, Victor R.
Antony, Jiju
46
Shahin, Arash
17
Cudney, Elizabeth A.
15
Garza-Reyes, Jose Arturo
14
Sodhi, Harsimran Singh
12
Kumar, Vikas
10
McFadden, Kathleen L.
10
Sony, Michael
10
McDermott, Olivia
9
Gremyr, Ida
8
Marimon, Frederic
8
Singh, Bikram Jit
8
Ahuja, Inderpreet Singh
7
Chiarini, Andrea
7
Dahlgaard, Jens Jörn
7
Devadasan, S. R.
7
Doordarshi Singh
7
Shokri, Alireza
7
Swarnakar, Vikas
7
Bhat, Shreeranga
6
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Ojha, Ravindra
6
Singh, Rajesh K.
6
Witell, Lars
6
Basu, Rana
5
Bhola, Prabha
5
Bruhn, Manfred
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Godinho Filho, Moacir
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Johnson, Dana M.
5
Kaynak, Hale
5
Mathiyazhagan, Maathai K.
5
Melo, Fagner José Coutinho de melo
5
Netland, Torbjørn H.
5
Rahman, Zillur
5
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Quality management journal : QMJ
6
International journal of services and standards
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
1
Thunderbird international business review
1
Source
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ECONIS (ZBW)
12
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1
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
2
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
3
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
4
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
5
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
6
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
Saved in:
7
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
8
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
9
Second special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009518486
Saved in:
10
Introduction to the second special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 7-8
Persistent link: https://www.econbiz.de/10009518487
Saved in:
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