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~person:"Prybutok, Victor R."
~subject:"Krankenhaus"
~subject:"Qualitätsmanagement"
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Search: subject:"Service quality"
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Krankenhaus
Qualitätsmanagement
Service quality
41
Dienstleistungsqualität
40
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
12
Konsumentenverhalten
12
Quality management
12
Beziehungsmarketing
9
Relationship marketing
9
Fast-food industry
8
Schnellgastronomie
8
PLS-SEM
7
USA
7
United States
7
Hospital
6
Product quality
6
Produktqualität
6
service quality
5
Beschwerdemanagement
4
Complaint management
4
Gastronomie
4
Restaurant industry
4
China
3
Comparison
3
Customer service
3
Gesundheitsversorgung
3
Ghana
3
Health care
3
Kundenservice
3
Measurement
3
Messung
3
Online retailing
3
Online-Handel
3
Perception
3
Structural equation model
3
Strukturgleichungsmodell
3
Vergleich
3
Wahrnehmung
3
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6
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12
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2
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14
Aufsatz in Zeitschrift
14
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
14
Author
All
Prybutok, Victor R.
Propper, Carol
36
Bruhn, Manfred
34
Siciliani, Luigi
31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Shahin, Arash
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
McFadden, Kathleen L.
14
Brekke, Kurt R.
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Rahman, Zillur
12
Seiler, Stephan
12
Talib, Faisal
12
Wübker, Ansgar
12
Antony, Jiju
11
Doyle, Joseph J.
11
Nichols, Austin
11
Town, Robert J.
11
Cudney, Elizabeth A.
10
Gruber, Jonathan
10
Gutacker, Nils
10
Lu, Susan Feng
10
Schreier, Gerhard
10
Staiger, Douglas
10
Chandrasekaran, Aravind
9
Dahlgaard-Park, Su Mi
9
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Milcent, Carine
9
Rahman, Momotazur
9
Marimon, Frederic
8
Mennicken, Roman
8
Qureshi, M. N.
8
Benkenstein, Martin
7
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Published in...
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Quality management journal : QMJ
7
International journal of services and standards
2
Journal of decision systems
2
International journal of quality & reliability management
1
Operations management research : OMR ; advancing practice through theory
1
Thunderbird international business review
1
Source
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ECONIS (ZBW)
14
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1
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
2
The value of visual quality and
service
quality
to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
3
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
4
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
5
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
6
An assessment of national healthcare service delivery : a Ghanaian illustration
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 649-666
Persistent link: https://www.econbiz.de/10011706922
Saved in:
7
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
8
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
Saved in:
9
Exponentially weighted moving average control charts for monitoring customer
service
quality
comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
10
Second special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009518486
Saved in:
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