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~person:"Qin, Hong"
~person:"Shelman, Mary L."
~subject:"Dienstleistungsqualität"
~subject:"Empirical method"
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Dienstleistungsqualität
Empirical method
Fast-food industry
7
Schnellgastronomie
7
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
China
4
USA
3
United States
3
Comparison
2
Vergleich
2
Business model
1
Consumer behaviour
1
Emerging economies
1
Empirische Methode
1
Ethnologie
1
Ethnology
1
Factor analysis
1
Faktorenanalyse
1
Fast Food
1
Fast food
1
Gastronomie
1
Geschäftsmodell
1
International market entry
1
Internationaler Markteintritt
1
Konsumentenverhalten
1
Multinationales Unternehmen
1
National culture
1
Nationalkultur
1
Product quality
1
Produktqualität
1
Quality management
1
Qualitätsmanagement
1
Restaurant industry
1
Schwellenländer
1
Transnational corporation
1
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English
6
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Qin, Hong
Shelman, Mary L.
Prybutok, Victor R.
8
Ababneh, Khaldoun I.
2
Harun, Ahasan
2
Min, Ho-key
2
Min, Hyesung
2
Ponnaiyan, Subramaniam
2
Prybutok, Gayle
2
Prybutok, Victor
2
Alimwidodo, Patrick Christian
1
Arciniega, Luis M.
1
Bagos Wahyudi Amin Tohari
1
Batra, Manika
1
Benefield, Mike
1
Bhateja, Ruchika
1
Blankson, Charles
1
Bougoure, Ursula-Sigrid
1
Brüggen, Elisabeth C.
1
Butler, Peter
1
Cao, Yang
1
Chen, Jason C. H.
1
Chiang, Chu-yin
1
Dhillon, Parminder Singh
1
DiPietro, Robin B.
1
Domenge, Rogerio
1
ElMelegy, Ahmed R.
1
Etemad-Sajadi, Reza
1
Foubert, Bram
1
Gahfoor, Raja Zohaib
1
Gregory, Amy
1
Gremler, Dwayne D.
1
Ha, Inhyuck
1
Hadlich, Ivan
1
Hammer, Anita
1
Han, Heesup
1
Hatta, Holila
1
Helal, Mohamed Youssef Ibrahim
1
Hsieh, Pei-Ling
1
Hsu, Tsuen-ho
1
Iddekinge, Chad H. van
1
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International journal of services and standards
2
Quality management journal : QMJ
2
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Source
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ECONIS (ZBW)
6
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The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
2
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
3
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
4
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
5
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
6
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
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