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~person:"Qu, Hailin"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Dienstleistungsqualität
14
Service quality
14
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9
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9
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8
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6
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6
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Qu, Hailin
Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
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11
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11
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11
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10
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10
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10
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10
Sreejesh, S.
10
Hyun, Sunghyup Sean
9
Sharma, Piyush
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Hollebeek, Linda D.
8
Park, Jungkun
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Ahn, Jiseon
7
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7
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7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
Söderlund, Magnus
7
Wu, Hung-Che
7
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6
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6
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
1
Tourism and hospitality research : the surrey quarterly review
1
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1
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
2
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
3
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
4
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
5
The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
6
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
7
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
Saved in:
8
The effects of the image differentiated positioning strategy on airlines consumer behavior : an application of the schema theory
Park, Yumi
;
Qu, Hailin
;
Lee, Hyangjung
- In:
Journal of travel and tourism marketing
28
(
2011
)
5/6
,
pp. 498-523
Persistent link: https://www.econbiz.de/10009374125
Saved in:
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