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~person:"Rutherford, Brian N."
~person:"Wieseke, Jan"
~subject:"Customer satisfaction"
~subject:"Künstliche Intelligenz"
~subject:"Retail trade"
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Customer satisfaction
Künstliche Intelligenz
Retail trade
Salespeople
42
Verkaufspersonal
42
Selling
14
Verkauf
14
Beziehungsmarketing
13
Relationship marketing
13
Arbeitszufriedenheit
11
Job satisfaction
11
Kundenzufriedenheit
8
Employee retention
7
Mitarbeiterbindung
7
B-to-B-Marketing
5
Burnout
5
Business-to-business marketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Emotion
4
Anforderungsprofil
3
Arbeitsleistung
3
Artificial intelligence
3
Einzelhandel
3
Führungsstil
3
Job performance
3
Leadership style
3
Lieferantenmanagement
3
Measurement
3
Messung
3
Occupational profile
3
Sales
3
Sales behaviour
3
Sales performance
3
Stress
3
Supplier relationship management
3
USA
3
United States
3
Verkaufsverhalten
3
Work stress
3
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1
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Article
14
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14
Systematic review
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Übersichtsarbeit
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English
14
Author
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Rutherford, Brian N.
Wieseke, Jan
Agnihotri, Raj
9
Habel, Johannes
7
Park, Jungkun
6
Alavi, Sascha
5
Zablah, Alex R.
5
Arndt, Aaron D.
4
Chaker, Nawar N.
4
Dubinsky, Alan J.
4
Foster, Carley
4
Gabler, Colin B.
4
Haas, Alexander
4
Hartmann, Nathaniel N.
4
Homburg, Christian
4
Jaramillo, Fernando
4
Rapp, Adam
4
Rippé, Cindy B.
4
Baker, Thomas L.
3
Barnes, Donald C.
3
Beitelspacher, Lauren Skinner
3
Flaherty, Karen E.
3
Hughes, Douglas E.
3
Ifie, Kemefasu
3
Itani, Omar S.
3
Iyer, Rajesh
3
Johlke, Mark C.
3
Karande, Kiran
3
Krush, Michael T.
3
Marshall, Greg W.
3
Mengüç, Bülent
3
Muzumdar, Prathamesh
3
Onyemah, Vincent
3
Pantano, Eleonora
3
Shtudiner, Ze'ev
3
Sridhar, Shrihari
3
Svensson, Göran
3
Tanner, John F.
3
Voss-Dahm, Dorothea
3
Weisfeld-Spolter, Suri
3
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Published in...
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Journal of business research : JBR
3
Journal of personal selling & sales management : JPSSM
3
Journal of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
14
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1
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
2
The impact of skill discretion and work demands on salesperson job satisfaction : the mediating influence of the burnout facets
Matthews, Lucy M.
;
Rutherford, Brian N.
- In:
Journal of personal selling & sales management : JPSSM
41
(
2021
)
1
,
pp. 17-27
Persistent link: https://www.econbiz.de/10012483626
Saved in:
3
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management : JPSSM
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
4
Reconceptualizing the measurement of multidimensional salesperson job satisfaction
Rutherford, Brian N.
;
Boles, James Sanders
;
Ambrose, …
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012200888
Saved in:
5
Sequencing of multi-faceted job satisfaction across business-to-business and business-to-consumer salespeople : a multi-group analysis
Hartmann, Nathaniel N.
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
70
(
2017
),
pp. 153-159
Persistent link: https://www.econbiz.de/10011620405
Saved in:
6
Psychological contract breach's antecedents and outcomes in salespeople : the roles of psychological climate, job attitudes, and turnover intention
Hartmann, Nathaniel N.
;
Rutherford, Brian N.
- In:
Industrial marketing management : the international …
51
(
2015
),
pp. 158-170
Persistent link: https://www.econbiz.de/10011422822
Saved in:
7
When sales managers and salespeople disagree in the appreciation for their firm : the phenomenon of organizational identification tension
Kraus, Florian
;
Haumann, Till
;
Ahearne, Michael
; …
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011377066
Saved in:
8
The moderating effects of gender and inside versus outside sales role in multifaceted job satisfaction
Rutherford, Brian N.
;
Marshall, Greg W.
;
Park, Jungkun
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1850-1856
Persistent link: https://www.econbiz.de/10010379220
Saved in:
9
The impact of emotional labor in a retail environment
Cho, Yoon-na
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
Saved in:
10
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
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