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~person:"Ruyter, Ko de"
~subject:"Customer satisfaction"
~subject:"Social Web"
~type:"article"
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Customer satisfaction
Social Web
Social web
14
Consumer behaviour
8
Konsumentenverhalten
8
Virtual reality
7
Virtuelle Realität
7
Beziehungsmarketing
6
Relationship marketing
6
Communication
3
Internet marketing
3
Kommunikation
3
Online-Marketing
3
Text
3
Augmented reality
2
E-commerce
2
Einzelhandel
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Electronic Commerce
2
Experiment
2
Kundenzufriedenheit
2
Online retailing
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Online-Handel
2
Retail trade
2
Social media
2
Social psychology
2
Social relations
2
Soziale Beziehungen
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Sozialpsychologie
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Viral marketing
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Virales Marketing
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Web 2.0 technologies
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Web 2.0-Technologien
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speech act theory
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Arbeitsgruppe
1
Arbeitsverhalten
1
Augmented Reality
1
Bank
1
Betriebswirtschaftsstudium
1
Brand management
1
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14
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14
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Ruyter, Ko de
Dwivedi, Yogesh Kumar
29
Füller, Johann
27
Law, Chun Hung Roberts
23
Hajli, Nick
22
Rita, Paulo
21
Loureiro, Sandra Maria Correia
20
Filieri, Raffaele
19
Flavián Blanco, Carlos
19
Harrigan, Paul
18
Pitt, Leyland F.
18
Whinston, Andrew B.
18
Agnihotri, Raj
17
Laurell, Christofer
16
Ozuem, Wilson
16
Qiu, Liangfei
16
Tan, Yong
16
Bigné Alcañiz, J. Enrique
15
Rana, Nripendra P.
15
Vrontis, Demetris
15
Casaló, Luis V.
14
Dennis, Alan
14
Dhir, Amandeep
14
Haenlein, Michael
14
Hinz, Oliver
14
Leimeister, Jan Marco
14
Luo, Xin
14
Möslein, Kathrin
14
Stephen, Andrew T.
14
Wirtz, Bernd W.
14
Akram, Umair
13
Etter, Michael
13
Hollebeek, Linda D.
13
Krcmar, Helmut
13
Kumar, Vikas
13
Law, Rob
13
Sandström, Christian
13
Saxton, Gregory D.
13
Walsh, Gianfranco
13
Constantinides, Efthymios
12
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Psychology & marketing
3
Journal of service research : JSR
2
International journal of electronic commerce : IJEC
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of management information systems : JMIS
1
Journal of retailing
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
The journal of consumer marketing
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ECONIS (ZBW)
14
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1
How to strategically choose or combine augmented and virtual reality for improved online experiential retailing
Hilken, Tim
;
Chylinski, Mathew
;
Keeling, Debbie I.
; …
- In:
Psychology & marketing
39
(
2022
)
3
,
pp. 495-507
Persistent link: https://www.econbiz.de/10012817124
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
Unveiling what is written in the stars : analyzing explicit, implicit, and discourse patterns of sentiment in social media
Ordenes, Francisco Villarroel
;
Ludwig, Stephan
;
Ruyter, …
- In:
Journal of consumer research : JCR ; an …
43
(
2017
)
6
,
pp. 875-894
Persistent link: https://www.econbiz.de/10011770780
Saved in:
4
Decoding social media speak : developing a speech act theory research agenda
Ludwig, Stephan
;
Ruyter, Ko de
- In:
The journal of consumer marketing
33
(
2016
)
2
,
pp. 124-134
Persistent link: https://www.econbiz.de/10011524150
Saved in:
5
Untangling a web of lies : exploring automated detection of deception in computer-mediated communication
Ludwig, Stephan
;
Laer, Tom van
;
Ruyter, Ko de
; …
- In:
Journal of management information systems : JMIS
33
(
2016
)
2
,
pp. 511-541
Persistent link: https://www.econbiz.de/10011616128
Saved in:
6
GOSIP in cyberspace : conceptualization and scale development for general online social interaction propensity
Blazevic, Vera
;
Wiertz, Caroline
;
Cotte, June
;
Ruyter, Ko de
- In:
Journal of interactive marketing : a quarterly …
28
(
2014
)
2
,
pp. 87-100
Persistent link: https://www.econbiz.de/10010399476
Saved in:
7
Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style
Dolen, Willemijn M. van
;
Dabholkar, Pratibha A.
; …
- In:
Journal of retailing
83
(
2007
)
3
,
pp. 339-358
Persistent link: https://www.econbiz.de/10003517362
Saved in:
8
Understanding willingness to pay for social network sites
Vock, Marlene
;
Dolen, Willemijn M. van
;
Ruyter, Ko de
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10009782139
Saved in:
9
Destination social business : exploring an organization's journey with social media, collaborative community and expressive individuality
Weinberg, Bruce D.
;
Ruyter, Ko de
;
Dellarocas, Chrysanthos
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
4
,
pp. 299-310
Persistent link: https://www.econbiz.de/10010242269
Saved in:
10
A walk in customers' shoes : how attentional bias modification affects ownership of integrity-violating social media posts
Laer, Tony van
;
Ruyter, Ko de
;
Cox, David
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 14-27
Persistent link: https://www.econbiz.de/10009718240
Saved in:
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