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~person:"Schoefer, Klaus"
~person:"Van Vaerenbergh, Yves"
~subject:"Kundenzufriedenheit"
~type:"article"
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Kundenzufriedenheit
Beziehungsmarketing
4
Customer satisfaction
4
Relationship marketing
4
Customer integration
3
Customer participation
3
Dienstleistungsqualität
3
Kundenintegration
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Konsumentenverhalten
2
Service recovery
2
Co-creation
1
Customer complaints
1
Customer service
1
Ethiopia
1
Hedonic value
1
Kundenservice
1
Meta-Analyse
1
Meta-analysis
1
Pay-what-you-want
1
Perceived enjoyment
1
Perceived equity
1
Positive psychological capital
1
Service failure
1
SmartPLS
1
Stress
1
Utilitarian value
1
Work stress
1
customer participation
1
dark side
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negative feelings
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role stress
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service co-development
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Schoefer, Klaus
Van Vaerenbergh, Yves
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Costers, Annelies
2
Evans, Kenneth R.
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
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Straus, Lennart
2
Tanford, Sarah
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Zou, Shaoming
2
Agrawal, Amit Kumar
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anokhin, Sergey Alexander
1
Anwar, Sohail
1
Arpasri Sothonvit
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Balaji, M. S.
1
Basu, Debarati
1
Berenguer Contrí, Gloria
1
Bhoyar, Pravin Kumar
1
Blut, Markus
1
Boateng, Henry
1
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Cai, Ruiying
1
Chakraborty, Kamalika
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International journal of bank marketing
1
Journal of service research
1
Journal of service theory and practice
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
4
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1
Work more, pay more? : the impact of
customer
participation
on customer pay-what-you-want payments
Van Vaerenbergh, Yves
;
Costers, Annelies
;
Van den …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 820-841
Persistent link: https://www.econbiz.de/10014448122
Saved in:
2
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
3
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
4
Customer
participation
in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
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