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~person:"Shahin, Arash"
~person:"Zhang, Yahua"
~subject:"Airline"
~subject:"Airport"
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Search: subject:"Service quality"
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Service quality
33
Dienstleistungsqualität
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16
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Shahin, Arash
Zhang, Yahua
Han, Heesup
9
Brueckner, Jan K.
7
De Jager, Johan W.
5
Fang, Hanming
5
Hyun, Sunghyup Sean
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Journal of air transport management
4
International journal of productivity and quality management : IJPQM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
6
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1
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
An assessment of passenger experience at Melbourne Airport
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
54
(
2016
),
pp. 88-92
Persistent link: https://www.econbiz.de/10011602710
Saved in:
3
An investigation of
service
quality
, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
4
Are Chinese passengers willing to pay more for better air services?
Zhang, Yahua
- In:
Journal of air transport management
25
(
2012
),
pp. 5-7
Persistent link: https://www.econbiz.de/10009664196
Saved in:
5
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
6
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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