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~person:"Shahin, Arash"
~person:"Zhang, Yahua"
~subject:"Airport"
~subject:"Produktqualität"
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Airport
Produktqualität
Service quality
33
Dienstleistungsqualität
31
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16
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16
Qualitätsmanagement
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Shahin, Arash
Zhang, Yahua
Siciliani, Luigi
13
Han, Heesup
9
Usman, Osly
8
Straume, Odd Rune
7
Cutler, David M.
6
Gravelle, Hugh
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5
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4
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4
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4
Ghose, Anindya
4
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4
Li, Jun
4
Marimon, Frederic
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Rupp, Nicholas G.
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Rust, Roland T.
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International journal of productivity and quality management : IJPQM
3
Journal of air transport management
2
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
6
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1
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
2
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
3
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
4
An assessment of passenger experience at Melbourne Airport
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
54
(
2016
),
pp. 88-92
Persistent link: https://www.econbiz.de/10011602710
Saved in:
5
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
6
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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