//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Shahin, Arash"
~subject:"AHP-Verfahren"
~subject:"Airport"
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
AHP-Verfahren
Airport
Kundenservice
Service quality
29
Dienstleistungsqualität
27
Customer satisfaction
17
Quality management
16
Qualitätsmanagement
16
Kundenzufriedenheit
14
Iran
8
Hotel industry
7
Hotellerie
7
Performance measurement
6
Performance-Messung
6
AHP approach
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Hotel
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Prioritization
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Messung
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Analytic network process (ANP)
2
Bank service
2
Customer service
2
Data envelopment analysis (DEA)
2
Dienstleistungssektor
2
EFQM
2
Esfahan
2
Evaluation
2
IPA
2
Importance-performance analysis (IPA)
2
Isfahan Province gas company
2
Lieferkette
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Case study
1
Fallstudie
1
Language
All
English
7
Author
All
Shahin, Arash
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Prentice, Catherine
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Bruhn, Manfred
4
Ellinger, Alexander E.
4
Georgiou, Andreas C.
4
Haas, Alexander
4
Halperin, Basil
4
Han, Heesup
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Park, Jin-Woo
4
Román, Sergio
4
Rupp, Nicholas G.
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ye, Yijiao
4
Andronikidis, Andreas
3
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
4
International journal of business information systems : IJBIS
1
International journal of quality & reliability management
1
Measuring business excellence : the journal of organizational performance management
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
2
Evaluation and prioritization of
service
quality
dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
3
Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP
Shahin, Arash
;
Pool, Javad Khazaei
;
Poormostafa, Mehdi
- In:
International journal of business information systems : …
15
(
2014
)
1
,
pp. 84-104
Persistent link: https://www.econbiz.de/10010381563
Saved in:
4
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
5
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
6
An integrated approach for
service
quality
and effectiveness immprovement with a case study in the recycling pavilion service process of Isfahan municipality
Shahin, Arash
;
Attafar, Ali
;
Samea, Monireh
- In:
Measuring business excellence : the journal of …
16
(
2012
)
3
,
pp. 84-99
Persistent link: https://www.econbiz.de/10009671258
Saved in:
7
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->