//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Messung"
~subject:"Produktqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Airport
Messung
Produktqualität
Dienstleistungsqualität
27
Service quality
27
Quality management
16
Qualitätsmanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Hotel industry
7
Hotellerie
7
Iran
6
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Product quality
3
Relationship marketing
3
Customer service
2
Dienstleistungssektor
2
Esfahan
2
Hotel
2
IPA
2
Kundenservice
2
Lieferkette
2
Prioritization
2
Service industry
2
Supply chain
2
service
2
service quality dimensions
2
Airline
1
Analytic network process (ANP)
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Case study
1
Fallstudie
1
Language
All
English
6
Author
All
Shahin, Arash
Siciliani, Luigi
13
Bruhn, Manfred
9
Han, Heesup
9
Prybutok, Victor R.
9
Usman, Osly
8
Gravelle, Hugh
7
Straume, Odd Rune
7
Cheng, Ching-Chan
6
Cutler, David M.
6
Huckman, Robert S.
6
Salini, Silvia
6
Woratschek, Herbert
6
Bauer, Hans H.
5
Busso, Matias
5
Dana, James D.
5
Gutacker, Nils
5
Kolstad, Jonathan T.
5
Lee, Jin-soo
5
Li, Jun
5
Marimon, Frederic
5
Moscelli, Giuseppe
5
Netessine, Serguei
5
Rupp, Nicholas G.
5
Akter, Shahriar
4
Antony, Jiju
4
Bacher-Hicks, Andrew
4
Benkenstein, Martin
4
Bratti, Massimiliano
4
Brueckner, Jan K.
4
Cohen, Morris A.
4
Dahlgaard, Jens Jörn
4
Doménech, Rafael
4
Falk, Tomas
4
Fuente, Ángel de la
4
Ghose, Anindya
4
Gruber, Jonathan
4
Hanushek, Eric Alan
4
Kane, Thomas J.
4
Kenett, Ron S.
4
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
5
The TQM journal : the international review of organizational improvement
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
2
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
3
Developing the Kano model by
service
quality
robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
4
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
5
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
6
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->