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~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Performance measurement"
~subject:"Produktqualität"
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Airport
Performance measurement
Produktqualität
Dienstleistungsqualität
27
Service quality
27
Quality management
16
Qualitätsmanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Hotel industry
7
Hotellerie
7
Iran
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Messung
3
Product quality
3
Relationship marketing
3
Customer service
2
Dienstleistungssektor
2
Esfahan
2
Hotel
2
IPA
2
Kundenservice
2
Lieferkette
2
Prioritization
2
Service industry
2
Supply chain
2
service
2
service quality dimensions
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Airline
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Analytic network process (ANP)
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Shahin, Arash
Siciliani, Luigi
13
Han, Heesup
10
Usman, Osly
8
Straume, Odd Rune
7
Cutler, David M.
6
Gravelle, Hugh
6
Gutacker, Nils
6
Huckman, Robert S.
6
Prybutok, Victor R.
6
Ukko, Juhani
6
Busso, Matias
5
Dana, James D.
5
Kolstad, Jonathan T.
5
Lee, Jin-soo
5
Li, Jun
5
Marimon, Frederic
5
Moscelli, Giuseppe
5
Netessine, Serguei
5
Antony, Jiju
4
Brueckner, Jan K.
4
Bruhn, Manfred
4
Cohen, Morris A.
4
Ghose, Anindya
4
Kenett, Ron S.
4
Park, Sang-June
4
Pekkola, Sanna
4
Rupp, Nicholas G.
4
Rust, Roland T.
4
Spier, Kathryn E.
4
Ali, Faizan
3
Asif, Muhammad
3
Bilgihan, Anil
3
Blankson, Charles
3
Bratti, Massimiliano
3
Brekke, Kurt R.
3
Brekke, Kurt Richard
3
Bujisic, Milos
3
Carey, Robin
3
Chang, Tsang-Chuan
3
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International journal of productivity and quality management : IJPQM
4
International journal of services and operations management
2
International journal of quality & reliability management
1
The TQM journal : the international review of organizational improvement
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
3
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
4
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
5
Importance-performance analysis of
service
quality
dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
6
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
7
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
8
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
9
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
10
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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