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~person:"Srivastava, Medha"
~person:"Toufaily, Elissar"
~subject:"Customer Satisfaction"
~subject:"Customer retention"
~subject:"Customer satisfaction"
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Customer Satisfaction
Customer retention
Customer satisfaction
Beziehungsmarketing
5
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Relationship marketing
5
Service quality
5
Kundenbindung
4
Customer loyalty
3
E-commerce
2
Electronic Commerce
2
Internet marketing
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
2000-2008
1
Advocacy Index
1
Antecedents
1
Bank
1
Banking Industry
1
Customer Loyalty
1
Descriptive meta-analysis
1
Determinants of customer loyalty
1
Dienstleistungssektor
1
Distribution channel
1
E-relationship
1
E-service quality
1
Einzelhandel
1
Emotion
1
Emotional attachment
1
Index
1
Index number
1
Internet
1
Internet-Brokerage industry
1
Measurement
1
Messung
1
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Srivastava, Medha
Toufaily, Elissar
Prentice, Catherine
9
Becker, Roman
7
Daschmann, Gregor
7
Frank, Björn
6
Ozuem, Wilson
5
Rodríguez del Bosque, Ignacio A.
5
Confente, Ilenia
4
Enkawa, Takao
4
Gouthier, Matthias
4
Han, Heesup
4
Izogo, Ernest Emeka
4
Kreutzer, Ralf T.
4
Makanyeza, Charles
4
Aksoy, Lerzan
3
Anaya-Sánchez, Rafael
3
Anber Abraheem Shlash Mohammad
3
Athanasopoulou, Pinelopi
3
Bilgihan, Anil
3
Chen, Shu-Ching
3
Fongsuwan, Wanno
3
Giovanis, Apostolos
3
Hapsari, Raditha
3
Hennig-Thurau, Thorsten
3
Holland, Heinrich
3
Hollebeek, Linda D.
3
Hussein, Ananda Sabil
3
Iacobucci, Dawn
3
Jaiswal, Deepak
3
Jaiyeoba, Olumide Olasimbo
3
Kant, Rishi
3
Keiningham, Timothy
3
Langmann, Kristin
3
Loureiro, Sandra Maria Correia
3
Mittal, Divya
3
Orth, Ulrich R.
3
Palmatier, Robert W.
3
Pepels, Werner
3
Popp, Bastian
3
Pätzmann, Jens
3
Pérez, Andrea
3
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IIMB management review
1
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Metamorphosis : a journal of management research
1
The marketing review
1
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ECONIS (ZBW)
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1
OCL : online
customer
loyalty
in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Evidence on
customer
loyalty
relationships : an appraisal
Srivastava, Medha
;
Rai, Alok Kumar
- In:
The marketing review
15
(
2015
)
1
,
pp. 83-115
Persistent link: https://www.econbiz.de/10011407083
Saved in:
3
Mechanics of engendering
customer
loyalty
: a conceptual framework
Srivastava, Medha
;
Rai, Alok Kr.
- In:
IIMB management review
30
(
2018
)
3
,
pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
Saved in:
4
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
5
Customer
loyalty
to a commercial website : descriptive meta-analysis of the empirical literature and proposal of an integrative model
Toufaily, Elissar
;
Ricard, Line
;
Perrien, Jean
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1436-1447
Persistent link: https://www.econbiz.de/10009757094
Saved in:
6
Inter-scale assessment & comparison of
customer
loyalty
in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
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