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~person:"Steinhoff, Lena"
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Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
6
Konsumentenverhalten
6
Customer value
4
Kundenbindungsprogramm
4
Kundenwert
4
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gratitude
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relationship marketing
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Steinhoff, Lena
Weber, Jürgen
704
Nijkamp, Peter
615
Wright, Mike
562
McAleer, Michael
523
Audretsch, David B.
515
Fabozzi, Frank J.
507
Herstatt, Cornelius
488
Bruhn, Manfred
480
Dosi, Giovanni
440
Homburg, Christian
422
Foss, Nicolai J.
416
Frey, Bruno S.
399
Schäffer, Utz
394
Van Reenen, John
389
Torgler, Benno
388
Plasman, Robert Alain
371
Warner, Malcolm
369
De Callatay, François
362
Czarnitzki, Dirk
360
Meffert, Heribert
360
Terziev, Venelin
358
Bloom, Nicholas
354
Gupta, Rangan
353
Mitchell, Olivia S.
346
Becker, Wolfgang
338
Wildemann, Horst
336
Wiedmann, Klaus-Peter
329
Asongu, Simplice
326
Kanbur, Ravi
326
Kraus, Sascha
323
Lev, Benjamin
321
Krcmar, Helmut
318
Brewster, Chris
312
Johnes, Geraint
307
Tang, Christopher S.
305
Bradley, S
301
Hitt, Michael A.
291
Corsten, Hans
286
Huber, Frank
285
Antony, Jiju
284
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Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of the Academy of Marketing Science
4
Journal of business research : JBR
2
Journal of service management
2
Routledge studies in marketing
2
Gestaltung des Wandels im Dienstleistungsmanagement : Band 1: Innovationsperspektive – Digitalisierungsperspektive – Nachhaltigkeitsperspektive
1
Journal of international marketing
1
Journal of marketing
1
Journal of retailing
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ECONIS (ZBW)
21
OLC EcoSci
1
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1
Sustainable service
management
im tourismus
Ozuna, Edna
;
Bergel, Maxi
;
Brock, Christian
;
Steinhoff, Lena
- In:
Gestaltung des Wandels im Dienstleistungsmanagement : …
,
(pp. 523-542)
.
2023
Persistent link: https://www.econbiz.de/10014315528
Saved in:
2
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
3
Data privacy in retail
Martin, Kelly D.
;
Kim, Jisu J.
;
Palmatier, Robert W.
; …
- In:
Journal of retailing
96
(
2020
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10012495485
Saved in:
4
Customer engagement in international markets
Steinhoff, Lena
;
Liu, Juanyi
;
Li, Xiaoling
;
Palmatier, …
- In:
Journal of international marketing
31
(
2023
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10014233447
Saved in:
5
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
6
Online relationship marketing
Steinhoff, Lena
;
Griffith, Denni Arli
;
Weaven, Scott
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 369-393
Persistent link: https://www.econbiz.de/10012107007
Saved in:
7
Understanding and managing customer value propositions : introduction to the special issue
Eggert, Andreas
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 242-243
Persistent link: https://www.econbiz.de/10012285180
Saved in:
8
Customer value propositions : Value co-creation
Sheth, Jagdish N.
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 312-315
Persistent link: https://www.econbiz.de/10012285190
Saved in:
9
The dynamics of customer value propositions : an outside-in perspective
Day, George S.
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 316-319
Persistent link: https://www.econbiz.de/10012285220
Saved in:
10
An emerging theory of loyalty program dynamics
Kim, Jisu J.
;
Steinhoff, Lena
;
Palmatier, Robert W.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012434088
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