//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Stevens, Jennifer L."
~subject:"Brand management"
~subject:"Viral marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Jones, Carol"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Brand management
Viral marketing
Consumer behaviour
4
Internet marketing
4
Konsumentenverhalten
4
Online-Marketing
4
Beziehungsmarketing
3
Relationship marketing
3
Social Web
3
Social web
3
Virales Marketing
3
Brand image
2
Markenführung
2
Markenimage
2
Online retailing
2
Online-Handel
2
Atmospherics
1
Beschwerdemanagement
1
Brand
1
Brand communication
1
Brand relationship
1
Brand relationships
1
Brand transparency
1
Complaint management
1
Confidence
1
Customer experience
1
Customer satisfaction
1
Customer service
1
Customer service response
1
Data protection
1
Datenschutz
1
Dienstleistungsqualität
1
E-commerce
1
EWOM
1
Electronic Commerce
1
Embarrassment
1
Experimental design
1
Hospital
1
Hospitality
1
Hotel industry
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Stevens, Jennifer L.
Esmark Jones, Carol L.
3
Breazeale, Michael
2
Spaid, Brian I.
2
Breazeale, Mike
1
Published in...
All
Business horizons
1
Psychology & marketing
1
The journal of product & brand management
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Title redacted : the impact of negative online review censorship
Stevens, Jennifer L.
;
Esmark Jones, Carol L.
; …
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 570-585
Persistent link: https://www.econbiz.de/10013393663
Saved in:
2
Tell it like it is : the effects of differing responses to negative online reviews
Esmark Jones, Carol L.
;
Stevens, Jennifer L.
; …
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 891-901
Persistent link: https://www.econbiz.de/10011970105
Saved in:
3
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->