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~person:"Stevens, Jennifer L."
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Stevens, Jennifer L.
Esmark, Carol L.
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The Ostrich effect : feeling hidden amidst the ambient sound of human voices
Ringler, Christine
;
Esmark Jones, Carol L.
;
Stevens, …
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 593-610
Persistent link: https://www.econbiz.de/10013535713
Saved in:
2
Title redacted : the impact of negative online review censorship
Stevens, Jennifer L.
;
Esmark Jones, Carol L.
; …
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 570-585
Persistent link: https://www.econbiz.de/10013393663
Saved in:
3
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, Jennifer L.
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
4
Panic attack : how illegitimate invasions of privacy cause consumer anxiety and dissatisfaction
Esmark Jones, Carol L.
;
Stevens, Jennifer L.
;
Noble, …
- In:
Journal of public policy & marketing
39
(
2020
)
3
,
pp. 334-352
Persistent link: https://www.econbiz.de/10012534311
Saved in:
5
Tell it like it is : the effects of differing responses to negative online reviews
Esmark Jones, Carol L.
;
Stevens, Jennifer L.
; …
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 891-901
Persistent link: https://www.econbiz.de/10011970105
Saved in:
6
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
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