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~person:"Sureshchandar, G.S."
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Sureshchandar, G.S.
Rajendran, Chandrasekharan
114
Ziegler, Hans
14
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9
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8
Srikantha Dath, T. N.
8
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Total quality management
3
The journal of services marketing
2
International journal of service industry management : IJSIM
1
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1
Determinants of customer-perceived service quality: a confirmatory factor analysis approach
Sureshchandar, G.S.
;
Rajendran, Chandrasekharan
; …
- In:
The journal of services marketing
16
(
2002
)
1
,
pp. 9-34
Persistent link: https://www.econbiz.de/10007107121
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2
The relationship between service quality and customer satisfaction - a factor specific approach
Sureshchandar, G.S.
;
Rajendran, Chandrasekharan
; …
- In:
The journal of services marketing
16
(
2002
)
4
,
pp. 363
Persistent link: https://www.econbiz.de/10007108896
Saved in:
3
The relationship between management's perception of total quality service and customer perceptions of service quality
Sureshchandar, G.S.
;
Rajendran, Chandrasekharan
; …
- In:
Total quality management
13
(
2002
)
1
,
pp. 69-88
Persistent link: https://www.econbiz.de/10007169047
Saved in:
4
Number 4 - A holistic model for total quality service
Sureshchandar, G.S.
;
Rajendran, Chandrasekharan
; …
- In:
International journal of service industry management : IJSIM
12
(
2001
)
3-4
,
pp. 378
Persistent link: https://www.econbiz.de/10007112551
Saved in:
5
A Conceptual model for total quality management in service organizations
Sureshchandar, G.S.
;
Rajendran, Chandrasekharan
; …
- In:
Total quality management
12
(
2001
)
3
,
pp. 343-364
Persistent link: https://www.econbiz.de/10007174015
Saved in:
6
Customer perceptions of service quality: A critique
Sureshchandar, G.S.
;
Rajendran, Chandrasekharan
; …
- In:
Total quality management
12
(
2001
)
1
,
pp. 111-124
Persistent link: https://www.econbiz.de/10007175552
Saved in:
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