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~person:"Tronvoll, Bård"
~subject:"Customer satisfaction"
~subject:"Leistungsbündel"
~subject:"Online-Handel"
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Search: subject_exact:"After-sales service"
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Customer satisfaction
Leistungsbündel
Online-Handel
Customer service
4
Dienstleistungsqualität
4
Kundenservice
4
Kundenzufriedenheit
4
Service quality
4
Beschwerdemanagement
3
Complaint management
3
Customer integration
3
Kundenintegration
3
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Customer value
2
Kundenwert
2
Relationship marketing
2
Service-Dominant Logic
2
Service-dominant logic
2
Value creation
2
Bad-Mouthing Behavior
1
Co-recovery
1
Collaboration
1
Compensation
1
Complaint Management
1
Consumer behaviour
1
Customer co-creation
1
Customer experience
1
Dienstleistung
1
Employee initiation
1
Justice theory
1
Konsumentenverhalten
1
Selbstbedienung
1
Self-service
1
Self-service technologies
1
Service Failure
1
Service Recovery
1
Service dominant logic
1
Service experience
1
Service recovery
1
Service system
1
Services
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Tronvoll, Bård
Thomas, Oliver
11
Van Vaerenbergh, Yves
9
Fellmann, Michael
8
Gustafsson, Anders
8
Gouthier, Matthias
7
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gelbrich, Katja
6
Nüttgens, Markus
6
Schlicker, Michael
6
Sharma, Piyush
6
Shin, Hyunju
6
Stauss, Bernd
6
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Söderlund, Magnus
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Hinterhuber, Hans H.
4
Lay, Gunter
4
Luczak, Holger
4
Medler-Liraz, Hana
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Walsh, Gianfranco
4
Witell, Lars
4
Alkire, Linda
3
Bauer, Hans H.
3
Beatty, Sharon E.
3
Bijmolt, Tammo H. A.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
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Journal of service management
2
Marketing letters : a journal of research in marketing
1
The service industries journal
1
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ECONIS (ZBW)
4
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
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