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~person:"Tronvoll, Bård"
~subject:"Kundenwert"
~subject:"Marketingtheorie"
~subject:"Relationship marketing"
~subject:"Service innovation"
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Search: subject_exact:"Service-Dominant Logic"
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Kundenwert
Marketingtheorie
Relationship marketing
Service innovation
Service-Dominant Logic
8
Service-dominant logic
8
Dienstleistung
5
Services
5
Betriebliche Wertschöpfung
4
Customer integration
4
Kundenintegration
4
Value creation
4
Customer satisfaction
3
Customer value
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
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Beschwerdemanagement
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Complaint management
2
Consumer behaviour
2
Customer service
2
Innovation
2
Konsumentenverhalten
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Kundenservice
2
resource integration
2
service systems
2
service-dominant logic
2
value co-creation
2
Beziehungsmarketing
1
Business process management
1
Customer experience
1
Dienstleistungsinnovation
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Dienstleistungsmarketing
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Dienstleistungssektor
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Institutional economics
1
Institutionenökonomik
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Institutions
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Tronvoll, Bård
Vargo, Stephen L.
29
Lusch, Robert F.
20
Edvardsson, Bo
12
Akaka, Melissa Archpru
9
Grönroos, Christian
6
Brodie, Roderick J.
5
Frow, Pennie
5
Skålén, Per
5
Gummerus, Johanna
4
Hughes, Tim
4
Payne, Adrian
4
Read, Stuart
4
Anke, Jürgen
3
Baglieri, Enzo
3
Busser, James A.
3
Chathoth, Prakash K.
3
Drengner, Jan
3
Harrington, Robert J.
3
Hilton, Toni
3
Horbel, Chris
3
Jonas, Julia M.
3
Kleinaltenkamp, Michael
3
Koskela-Huotari, Kaisa
3
Lappalainen, Inka
3
Löbler, Helge
3
Ng, Irene
3
Pfisterer, Lucas
3
Ranjan, Kumar Rakesh
3
Roth, Stefan
3
Shulga, Lenna V.
3
Tsiotsou, Rodoula H.
3
Wieland, Heiko
3
Woratschek, Herbert
3
Aarikka-Stenroos, Leena
2
Aitken, Robert
2
Albinsson, Pia A.
2
Alexander Joseph Ibnu Wibowo
2
Alves, Helena
2
Andreini, Daniela
2
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Journal of service management
1
Journal of service research
1
Marketing theory
1
Review of marketing research
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
4
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
5
Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo
;
Skålén, Per
;
Tronvoll, Bård
-
2012
Persistent link: https://www.econbiz.de/10009572483
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