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~person:"Vesel, Patrick"
~subject:"Kundenzufriedenheit"
~subject:"Social Web"
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Kundenzufriedenheit
Social Web
Beziehungsmarketing
2
Customer satisfaction
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DIY retail
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Heimwerkermarkt
2
Relationship marketing
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Dienstleistungsqualität
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Kundenbindungsprogramm
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Vesel, Patrick
Schröder, Hendrik
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Zabkar, Vesna
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Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Comprehension of relationship quality in the retail environment
Vesel, Patrick
;
Zabkar, Vesna
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 213-235
Persistent link: https://www.econbiz.de/10003980777
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2
Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program
Vesel, Patrick
;
Zabkar, Vesna
- In:
Journal of retailing and consumer services
16
(
2009
)
5
,
pp. 396-406
Persistent link: https://www.econbiz.de/10003875627
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