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~person:"Voss, Christopher A."
~subject:"Dienstleistung"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistung
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Services
6
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2
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Voss, Christopher A.
Edvardsson, Bo
14
Witell, Lars
13
Gustafsson, Anders
11
Vargo, Stephen L.
11
Kowalkowski, Christian
9
Jaakkola, Elina
8
Lusch, Robert F.
8
Tronvoll, Bård
8
Brown, Stephen Walter
7
Kristensson, Per
7
Parasuraman, A.
7
Benoit, Sabine
6
Berry, Leonard L.
6
Grönroos, Christian
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Ostrom, Amy L.
6
Patrício, Lia
6
Rubalcaba-Bermejo, Luis
6
Bowen, David E.
5
Finsterwalder, Jörg
5
Gebauer, Heiko
5
Kleinaltenkamp, Michael
5
Paluch, Stefanie
5
Parida, Vinit
5
Rayburn, Steven W.
5
Reynoso, Javier
5
Aas, Tor Helge
4
Anderson, Laurel
4
Bitner, Mary Jo
4
Bonamy, Joël
4
Brodie, Roderick J.
4
Chen, Ja-Shen
4
Chen, Ja-shen
4
Falvey, Rodney E.
4
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
Journal of operations management
1
Journal of service management
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
6
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1
Contracting outsourced services with collaborative key performance indicators
Akkermans, Henk
;
Oppen, Willem van
;
Wynstra, Finn
; …
- In:
Journal of operations management
65
(
2019
)
1
,
pp. 22-47
Persistent link: https://www.econbiz.de/10012041233
Saved in:
2
Service modularity and architecture : an overview and research agenda
Brax, Saara A.
;
Bask, Anu
;
Hsuan Mikkola, Juliana
; …
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 686-702
Persistent link: https://www.econbiz.de/10011702207
Saved in:
3
Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min
;
Zhao, Xiande
;
Voss, Christopher A.
;
Zhu, Guilong
- In:
International journal of production economics
171
(
2016
),
pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
Saved in:
4
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
5
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
6
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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