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~person:"Walsh, Gianfranco"
~subject:"Dienstleistung"
~subject:"Kundenzufriedenheit"
~subject:"Service industry"
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Dienstleistung
Kundenzufriedenheit
Service industry
Beziehungsmarketing
27
Relationship marketing
27
Consumer behaviour
14
Konsumentenverhalten
14
Deutschland
9
Germany
9
USA
7
United States
7
Customer satisfaction
6
Customer service
6
Dienstleistungsqualität
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Kundenservice
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Service quality
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Corporate reputation
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Firmenimage
5
Cultural identity
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Dienstleistungssektor
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Kulturelle Identität
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Beschwerdemanagement
3
Complaint management
3
Customer integration
3
Innovation
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Innovation management
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Cluster analysis
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Customer analysis
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Walsh, Gianfranco
Han, Heesup
32
Homburg, Christian
23
Mattila, Anna S.
21
Bruhn, Manfred
20
Svensson, Göran
20
Prentice, Catherine
19
Gustafsson, Anders
16
Gil Saura, Irene
15
Stauss, Bernd
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Evanschitzky, Heiner
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
McColl-Kennedy, Janet R.
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Balaji, M. S.
11
Bang, Nguyen
11
Barnes, Donald C.
11
Edvardsson, Bo
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Verhoef, Peter C.
11
Blut, Markus
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Witell, Lars
10
Büttgen, Marion
9
Casidy, Riza
9
Corsten, Hans
9
Gong, Taeshik
9
Gouthier, Matthias H. J.
9
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Journal of service research
2
Journal of service research : JSR
2
Psychology & marketing
2
European management journal
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of innovation management
1
Jahrbuch der Absatz- und Verbrauchsforschung
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Reputation Management
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ECONIS (ZBW)
11
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
5
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
6
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
7
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
8
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer
orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
9
Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole
;
Walsh, Gianfranco
- In:
Herausforderungen der internationalen marktorientierten …
,
(pp. 435-453)
.
2011
Persistent link: https://www.econbiz.de/10008842198
Saved in:
10
Customer-based corporate reputation : introducing a new segmentation criterion
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
Reputation Management
,
(pp. 151-161)
.
2011
Persistent link: https://www.econbiz.de/10009271984
Saved in:
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