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~person:"Wirtz, Jochen"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
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A Research Agenda for Service Marketing
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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The Routledge handbook of service research insights and ideas
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Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
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Strategic pathways to cost-effective service excellence
Wirtz, Jochen
- In:
The Routledge handbook of service research insights and …
,
(pp. 257-279)
.
2020
Persistent link: https://www.econbiz.de/10012238663
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Managing HR for Service Excellence and cost effectiveness at Singapore Airlines
Wirtz, Jochen
;
Heracleous, Loizos
;
Pangarkar, Nitin
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 307-327)
.
2007
Persistent link: https://www.econbiz.de/10003596014
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