Managing HR for Service Excellence and cost effectiveness at Singapore Airlines
Jochen Wirtz, Loizos Heracleous and Nitin Pangarkar
| Year of publication: |
2007
|
|---|---|
| Authors: | Wirtz, Jochen ; Heracleous, Loizos ; Pangarkar, Nitin |
| Published in: |
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag. - Wiesbaden : Gabler, ISBN 3-8349-0688-3. - 2007, p. 307-327
|
| Subject: | Singapore Airlines | Dienstleistungsqualität | Service quality | Kostenmanagement | Cost management | Personalmanagement | Human Resource Management | Fluggesellschaft | Airline | Singapur | Singapore |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003596014