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~person:"Wu, Li-wei"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Customer satisfaction
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Wu, Li-wei
Han, Heesup
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Sirgy, M. Joseph
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Managing service quality : MSQ ; an international journal
2
The journal of services marketing
1
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ECONIS (ZBW)
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Satisfaction and zone of tolerance : the moderating roles of elaboration and loyalty programs
Wu, Li-wei
;
Wang, Chung-yu
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 38-57
Persistent link: https://www.econbiz.de/10009500701
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2
Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li-wei
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
Saved in:
3
Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness
Wu, Li-wei
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 310-322
Persistent link: https://www.econbiz.de/10009272264
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