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~person:"Zhao, Xinyuan"
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Search: person:"Anna S. Mattila"
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Zhao, Xinyuan
Mattila, Anna S.
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International journal of hospitality management
5
International journal of service industry management : IJSIM
2
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ECONIS (ZBW)
5
OLC EcoSci
2
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1
Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention
Yang, Chunjiang
;
Chen, Yashuo
;
Zhao, Xinyuan
;
Mattila, …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293798
Saved in:
2
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
3
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
4
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
5
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
6
The role of post-training self-efficacy in customers' use of self service technologies
Zhao, Xinyuan
;
Mattila, Anna S.
;
Tao, Li-Shan Eva
- In:
International journal of service industry management : IJSIM
19
(
2008
)
4
,
pp. 492-505
Persistent link: https://www.econbiz.de/10008089725
Saved in:
7
The role of post-training self-efficacy in customers' use of self service technologies
Zhao, Xinyuan
;
Mattila, Anna S.
;
Tao, Li-Shan Eva
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3-4
,
pp. 492-505
Persistent link: https://www.econbiz.de/10008100325
Saved in:
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